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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Kendle won't download book from amazon, D01200, I tried

Customer Question

Kendle won't download book from amazon
JA: What's the make/model of your device? How old is it?
Customer: D01200
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried several days ago-downloaded a few months ago no trouble
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I am using wifi
Submitted: 6 months ago.
Category: E-Readers
Expert:  Cris replied 6 months ago.

Hi there, I am Cris and will be glad to assist you.

The issue could be an outdated firmware version on your Kindle. Please do the follow to find out what software you have on your device.

  1. From Home, tap the Menu icon, and then tap Settings.
  2. From Settings, tap the Menu icon, and then tap Device Info.

Let me know what it is.