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Related E-Readers Questions
My Kindle paper has locked. Fully charged, working fine.
My Kindle paper white has locked. Fully charged, working fine. Downloaded a new book and when I went to open the book the kindle just locked solid and when back to the swipe screen. The on off button … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,699 satisfied customers
My kindle paperwhite is frozen - It's either a 2019 or 2020.
my kindle paperwhite is frozen - It's either a 2019 or 2020. I opened it up to read, and there was an ad image of a book cover frozen on the screen. It was almost fully charged when this happened. I t… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
My reader is frozen on the "waking up" page. It will not
My reader is frozen on the "waking up" page. It will not turn off. I have put it on the charger but it did not help. I have several books on it. Please can you help me!? … read more
Tech-Expert
Tech-Expert
Technical Support Engineer
BBM
799 satisfied customers
Having trouble with my Kindle Paperwhite. It has been
Having trouble with my Kindle Paperwhite. It has been charged but it seems to be locked. How can I access it? When I open the cover of the Kindle, all I get is a book which I may want to read and I us… read more
Cory
Cory
Vocational, Technical or Trade Scho
653 satisfied customers
Frozen on an add when I opened after recharging all night.
Frozen on an add when I opened after recharging all night. Touch screen not responding, no swipe to open option, can not open menu incl. home screen, nada … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,604 satisfied customers
Normally, I open Kindle and swipe as directed. Now I open
Normally, I open Kindle and swipe as directed. Now I open Kindle, the screen lights up, but does not direct me to swipe. I hold power button on for 20-seconds but nothing happens. Thanks.. … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
Frozen screen. shut dow=n holding button, count to 40.
frozen screen. shut dow=n holding button, count to 40. Repeated several times. Plugged it in last night. different is screen, abstract shapes. Was able to swipe. Opened to my List. Clicked on book, sa… read more
Nathan
Nathan
Bachelors of Science
35,675 satisfied customers
My kindle won't open, Started last night - all I have done
Started last night - all I have done is to hold the on/off switch for 15-20 Seconds. I get an opening screen and a power off dialog box that asks whether I wish to cancel or shut down my kindle - I push down the "button" and nothing happens. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,699 satisfied customers
I have had a Kindle Fire 8 (7th generation) for less than 6
I have had a Kindle Fire 8 (7th generation) for less than 6 months and I can't get it to turn on right. Sometimes the screen comes on, but it reads everything on the screen to me. I tried holding down… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
My Kindle screen is frozen and the power switch will not
My Kindle screen is frozen and the power switch will not stay on or will the green light come on. I have tried in vain to reboot, but Kindle will not shut down. I recently was reading it on a flight a… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
Can,t open my kindle voyage to access my books. screen seems
can,t open my kindle voyage to access my books. screen seems to be frozen … read more
Eric
Eric
Software Developer
Associate Degree
1,542 satisfied customers
My kindle seems to have frozen - I cannot open any of my
My kindle seems to have frozen - I cannot open any of my books - it just says it is downloading the selected item but nothing happens! … read more
Josh
Josh
8,616 satisfied customers
My kindle paperwhite wont allow me to swipe and advance to
my kindle paperwhite wont allow me to swipe and advance to the next page … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,604 satisfied customers
My paperwhite has become very slow, especially when I turn
My paperwhite has become very slow, especially when I turn it on. Then I get a message saying there is a problem but it eventually comes on. … read more
Cory
Cory
Vocational, Technical or Trade Scho
653 satisfied customers
My Kindle will not swipe open - it seems to be frozen??
My Kindle will not 'swipe open' - it seems to be frozen?? It is about 2 yrs old?? If I push the on off button the screen goes 'blank' (white) Then when I close the cover - next time I open the screen … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,699 satisfied customers
I was reading on my Kindle Touch last night, the battery was
I was reading on my Kindle Touch last night, the battery was dying, so I had it on the charger today. It is now fully charged and won't turn on. I have held down the on button for 20 to 30 seconds and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hello This has now happened three times. With the Kindle well
Hello This has now happened three times. With the Kindle well charged I turn it off at night and the next day when I slide the power switch to turn it on nothing happens. Nothiong at all. I tried char… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle fell out of my bag onto the floor (carpeted) it was
My Kindle fell out of my bag onto the floor (carpeted) it was not a hard fall - just a small one. The screen is now frozen and after charging it fully (just in case it needed it) I tried the various t… read more
Aric
Aric
Technician
Run A/V and repair business for over
53,994 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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