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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17925
Experience:  Over 16 years experience installing and repairing electronics.
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How can I restore my library which seems to have disappeared

Customer Question

how can I restore my library which seems to have disappeared when I attempted to reset password?
JA: What's the make/model of your device? How old is it?
Customer: probably 6years or more... serialnumber
JA: How long has this been going on? What troubleshooting have you tried?
Customer: soft ware version 1.7 serial number 1004160024850045
JA: Anything else you want the eReader expert to know before I connect you?
Customer: i hadn't used nook for about 9 months.... tried to reset password ***** on my pc.... library was completely empty.
Submitted: 8 months ago.
Category: E-Readers
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

Resetting the Nook will wipe all of its content.

Have you tried registering it again?

Once you turn it on after a reset and connect it to wifi again, you should be prompted to enter your account information.

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