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My email account quit working, unble to send or receive

Customer Question
e-mails JA: What's the make/model of...
My email account quit working, unble to send or receive e-mails
JA: What's the make/model of your device? How old is it?
Customer: fireHD10, one year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Stopped working on Sunday.......don't know what to do
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I'm not a real smart user!
Submitted: 11 months ago.Category: E-Readers
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Answered in 20 minutes by:
1/10/2017
Electronics Technician: KamilAnwar1, Technician replied 11 months ago
KamilAnwar1
KamilAnwar1, Technician
Category: E-Readers
Satisfied Customers: 5,685
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 11 months ago
or all me at(###) ###-####....it wouldn't let me enter my phone number when signing up.
Electronics Technician: KamilAnwar1, Technician replied 11 months ago

I sent request for remote service. Please accept it then follow steps here to connect with me.

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Customer reply replied 11 months ago
cost?
Electronics Technician: KamilAnwar1, Technician replied 11 months ago

The cost is visible in the remote services offer sent and it is refundable if the issue is not resolved.

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Customer reply replied 11 months ago
no thanks!
Electronics Technician: KamilAnwar1, Technician replied 11 months ago

I will open the question to other experts. Thanks

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Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,348
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and send an email.

Let me know the results please

Thank you

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Electronics Technician: Richard, Customer Service replied 11 months ago

Richard

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Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,348
40,348 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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