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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My cloud will not download to my e-reader, kindle e-reader,

Customer Question

my cloud will not download to my e-reader
JA: What's the make/model of your device? How old is it?
Customer: kindle e-reader
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i was told to hold it down for forty sec. the on button
JA: Anything else you want the eReader expert to know before I connect you?
Customer: my old kindle #2 froze and he told me to do the same thing because it wont let me open any books or apps. it says i need to go to the store and buy again
Submitted: 8 months ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 8 months ago.
Hi my name is ***** ***** Dr.Fix-It , Your online expert ready to assist you... To access your online library in the CLOUD your Kindle must have a wireless connection to the internet and the Kindle must be registered to your Amazon account.
    Please make sure the wireless is on, airplane mode if applicable is disabled, to verify have a strong signal to your home WIFI wireless internet connection? (If need more specifics I need to know which model Kindle you have: the basic with single controller at bottom, the Kindle touch, Kindle Paperwhite, Kindle Glow, or Kindle Fire color tablet) CLICK HERE to select the 'Device' tab and see if your Kindle device is listed on your account?