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Dr. Fix-It
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3024
Experience:  ... its a whole library in your hands.
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My son has changed his password on his kindle device and now

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Hello, my son has changed his password ***** his kindle device and now he can't remember it. He does remember is previous password ***** not the latest one
JA: What's the make/model of your device? How old is it?
Customer: not too sure. it was given to us by my sister in law who had it for some time but never used it so then gave it to my son.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: he changed the password ***** week
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no

Hi my name is ***** ***** Dr.Fix-It , Your online expert ready to assist you... Please provide some more details to properly assist:

  • Is this a Kindle, Nook, Kobo, Sony Ereader?
  • Is there a model list on it?
  • What password ***** changed, the one to unlock the device to access the home page, the wifi wireless password ***** connect it to the internet, or the account password ***** access the books and apps purchased?
Customer: replied 8 months ago.
Hi Shaw
It is a kindle. There is no model listed on the device. It is the password ***** unlock the device to access the home page.Regards
Ngaire

Please try steps below:

  1. On the lock screen, swipe from the right side edge of the screen.
  2. Enter an incorrect password ***** PIN (at least characters in length) five times. ...
  3. Tap Reset to reset your device to factory defaults.
  4. Once have reset like new, will need to reconnect to your home wireless internet and register back to your Amazon account
Customer: replied 8 months ago.
the RESET is not coming up

ok try the code 111222777

  1. Tap the passcode field to bring up the onscreen keyboard.
  2. Type 111222777, and then tap OK.
Customer: replied 8 months ago.
thanks for your help. we have managed to change it.

Your welcome glad able to help sort things out :)

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