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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14688
Experience:  E-Reader Expert
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My kindle has suddenly stopped allowing me to purchase books

Customer Question

my kindle has suddenly stopped allowing me to purchase books asking if i have moved to a new country. i have not and would like this reset
JA: What's the make/model of your device? How old is it?
Customer: It is a Kindle reader and is more than 5years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started this morning for no reason
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I just got off the phone line from one of your techs. background noise was terrilble and I coiuld not understand the tech. then the connection broke
Submitted: 6 months ago.
Category: E-Readers
Expert:  info tech replied 6 months ago.



Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again



Expert:  info tech replied 6 months ago.

If you need more help with this please let me know question is currently unrated so if you could just take a few mins to rate me 3 to 5 stars please?rating bar of stars is top of the page thank you again


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