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Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Do you still need help with this?*This is not your answer, just an inquiry to see if you still need help. I'm here to help when you're ready. Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem.
We can continue if you still need help.
What is the brand and model number?
This can be an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Is it in a cover or pouch?