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Repair code :0 version 304566001, i just recieved a new one,

Customer Question
repair code :0 version###-##-#### JA...
repair code :0 version###-##-####
JA: What's the make/model of your device? How old is it?
Customer: i just recieved a new one
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it came ot of the box .i turned it on and plug it in to charce
JA: Anything else you want the eReader expert to know before I connect you?
Customer: the DSN: GoooK905646940GJQ
Submitted: 10 months ago.Category: E-Readers
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
1/10/2017
Electronics Technician: E-Rusty, Technician replied 10 months ago
E-Rusty
E-Rusty, Technician
Category: E-Readers
Satisfied Customers: 5,929
Experience: E-Reader expert. Let me help you with your device.
Verified

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

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Electronics Technician: E-Rusty, Technician replied 10 months ago

Do you still need help with this?
*This is not your answer, just an inquiry to see if you still need help. I'm here to help when you're ready. Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem.

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Electronics Technician: E-Rusty, Technician replied 10 months ago

We can continue if you still need help.

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Customer reply replied 10 months ago
send me a replacement that works i will return the existing one
Electronics Technician: E-Rusty, Technician replied 10 months ago

What is the brand and model number?

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Customer reply replied 10 months ago
the reader is a kindle
the message on the screen concludes with battery invalid 22
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 39,529
Experience: Avid repairer and trouble shooter of E-Readers
Verified

This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

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Customer reply replied 10 months ago
i tried that the unit does not turn off
Electronics Technician: Richard, Customer Service replied 10 months ago

Is it in a cover or pouch?

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Customer reply replied 10 months ago
neither
Customer reply replied 10 months ago
since the battery installed in the new reader is invalid
i need to return it to you to get the right battery installed
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 39,529
39,529 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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