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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
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Repair code :0 version 304566001, i just recieved a new one,

Customer Question

repair code :0 version###-##-####
JA: What's the make/model of your device? How old is it?
Customer: i just recieved a new one
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it came ot of the box .i turned it on and plug it in to charce
JA: Anything else you want the eReader expert to know before I connect you?
Customer: the DSN: GoooK905646940GJQ
Submitted: 6 months ago.
Category: E-Readers
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  E-Rusty replied 6 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  E-Rusty replied 6 months ago.

Do you still need help with this?
*This is not your answer, just an inquiry to see if you still need help. I'm here to help when you're ready. Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem.

Expert:  E-Rusty replied 6 months ago.

We can continue if you still need help.

Customer: replied 6 months ago.
send me a replacement that works i will return the existing one
Expert:  E-Rusty replied 6 months ago.

What is the brand and model number?

Customer: replied 6 months ago.
the reader is a kindle
the message on the screen concludes with battery invalid 22
Expert:  Richard replied 6 months ago.

This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Customer: replied 6 months ago.
i tried that the unit does not turn off
Expert:  Richard replied 6 months ago.

Is it in a cover or pouch?

Customer: replied 6 months ago.
neither
Customer: replied 6 months ago.
since the battery installed in the new reader is invalid
i need to return it to you to get the right battery installed