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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9705
Experience:  E-Reader Technician
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My kindle will not turn the page when I swipe it. All other

Customer Question

my kindle will not turn the page when I swipe it. All other functions seem to be working well except for the swipe.
JA: What's the make/model of your device? How old is it?
Customer: Let me look it up. It's not on the kindle.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It was ordered December 14, 2015.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: That's it for now. Thanks
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 20 seconds, then release.
Please let me know if this does not work for you, or if you need any other assistance.

Please take a moment to rate my service positively.

Expert:  Randy Boman replied 6 months ago.

did that work for you?