How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

It says there is an authentication problem, glo light. about

Customer Question

it says there is an authentication problem
JA: What's the make/model of your device? How old is it?
Customer: glo light. about 1 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just this am. entered my password
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I'm powering off then restarting right now, so wait a min
Submitted: 7 months ago.
Category: E-Readers
Expert:  Randy Boman replied 7 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Are you trying to connect to wifi on your kobo?