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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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We received 2-Kindel devices for Christmas .My wife has 1

Customer Question

We received 2-Kindel devices for Christmas .My wife has 1 and I the other. Our son who gave us the presents is very adept with the computer, we are not. I do not find any instructions that help me navigate to be able to use the device. I expect he has put in a security code but the one we use for other applications doesn't work. Will you please help us?
JA: What's the make/model of your device? How old is it?
Customer: It is new. the serial # on mine is G090G105648305PT
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since Christmas I tried to sign on but that was rejected
JA: Anything else you want the eReader expert to know before I connect you?
Customer: the upc code is--8487119056099
Submitted: 6 months ago.
Category: E-Readers
Expert:  Richard replied 6 months ago.

Hi there and welcome

To check, the issue is you do not know the code to unlock the screen on the Kindle?

Or the password ***** purchase a book?

Please let me know

Customer: replied 6 months ago.
That is basically correct. also do you have a verbal contact where I can get help? We are old and slow with response
Expert:  Richard replied 6 months ago.

ok, I did actually ask which of the two, so it would be one or the other.

I am assuming you mean to unlock the Kindle correct?

So the screen has a screen lock?