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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36777
Experience:  Avid repairer and trouble shooter of E-Readers
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My kindle is fully charged, but refuses to start up. Please

Customer Question

My kindle is fully charged, but refuses to start up. Please help Thank you
JA: What's the make/model of your device? How old is it?
Customer: model no D01100 ic 9599A-0725 fcc ZEG0725. Even with aid it is difficult to read. hope that that is enough for you to help
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a week. we have tried switching on and pushing buttons while we have the on switch in
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no thank you. but I am slow at most things as my vision is limited. thank you
Submitted: 7 months ago.
Category: E-Readers
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

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