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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I turn on my Kindle and get the message: Do you want to shut

Customer Question

I turn on my Kindle and get the message: Do you want to shut down your Fire? Nothing happens when I push either : Cancel OR Power off.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Not a TV it is a Kindle Fire. No identifying mark except amazon.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Saturday. I have held on switch for long and short periods, nothing changes. I seems to be frozen.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: that's it.
Submitted: 7 months ago.
Category: E-Readers
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

If you'd held down the power button for more than 1 minute, and the Kindle does not turn off, you may have to let the battery go dead, then plug into the charger. Have you tried that?

Customer: replied 7 months ago.
Plugged in for two days. Fully charged.
Expert:  technicalcat replied 7 months ago.

If you'd held down the power button for more than 1 minute, and the Kindle does not turn off, you may have to let the battery go dead, then plug into the charger. Have you tried that?