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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Time I try and access my kindle account, it comes up in

Customer Question

time I try and access my kindle account, it comes up in French
JA: What's the make/model of your device? How old is it?
Customer: I just got a new Kindle. Not sure the make/model, I don't see it on any of the books that came with it.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. I can't seem to register it to my wi fi either
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Just looking for English and registering my ereader
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.

Then power back on and let me know if it is working normally please.

Expert:  Randy Boman replied 6 months ago.

Did that work for you?

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