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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14779
Experience:  E-Reader Expert
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Pearl, I just received a Amazon Fire HD7 16GB and when I

Customer Question

Pearl, I just received a Amazon Fire HD7 16GB and when I power on it gives the language block and down on right the continue button. When I hit the continue it states "continue" but nothing happens?
JA: What's the make/model of your device? How old is it?
Customer: I don't know as I picked it up from A4C as reconditioned. Just states Amazon Fire HD 7 16GB Wi-Fi tablet.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I received not instructions in the box and received the box yesterday and after charging it, can't get beyond the Continue stage.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not really other then he/she is dealing with an electronic dummy.
Submitted: 7 months ago.
Category: E-Readers
Expert:  info tech replied 7 months ago.



Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

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Expert:  info tech replied 7 months ago.

Is this working now please?