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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have not used my kindle in 6 months. i tried downloading a

Customer Question

i have not used my kindle in 6 months. i tried downloading a book but i need an update. i have called kindle but they were not able to help me(communications wit operator was very difficullt). can you help
JA: What's the make/model of your device? How old is it?
Customer: where can i find this info
JA: How long has this been going on? What troubleshooting have you tried?
Customer: turning on and off ,checked settings to check for downloads and much more for 2 hours with operator
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: E-Readers
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

What exactly is going on with the Kindle? What error message or problems are you having?