How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cory Your Own Question
Cory, Technician
Category: E-Readers
Satisfied Customers: 3448
Experience:  E-Reader Expert
Type Your E-Readers Question Here...
Cory is online now
A new question is answered every 9 seconds

When I open the nook it will not turn on but if I plug it

Customer Question

when I open the nook it will not turn on but if I plug it into the computer with the cable it will turn on and will continue on even when unplugged.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: I am talking about the nook reader not the tv
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The nook was used 1 year ago and worked fine. It has not been used except once so this is a new problem but it did sit unused for a year. The battery was low but I charged it and did not realize the problem untill it was idle for 5 minutes and would not come back on
JA: Anything else you want the eReader expert to know before I connect you?
Customer: occasionally the screen will flash while turning the page but I only used it for 2 hours.
Submitted: 7 months ago.
Category: E-Readers
Expert:  Cory replied 7 months ago.

Welcome, I am Cory. Thank you for asking your question today.

Please remove the Nook from charging, if it is on the charger.

Please press down and hold the power button/on switch for 40 seconds to reset the Nook.

Test it to see if it is working correctly.

Let me know the outcome of the reset.