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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I was charged 9.99 for a service or book that I do not

Customer Question

I was charged 9.99 for a service or book that I do not remember ordering on jan.6 2017
JA: What's the make/model of your device? How old is it?
Customer: It is a kindle fire, approx 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just noticed this yesterday on my bank account
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: E-Readers
Expert:  Steve G. replied 8 months ago.

Hi. I'm Steve and I will be assisting you today. I've been helping customers like you on this site since 2005.

*** Please note that I cannot take a call right now*** Please ignore the automated prompts for a phone call. It is not me sending them to you.

Ok. What is the service or book that you are being billed for?

If you are not sure, go to and log in.

Do you see it listed?

Customer: replied 8 months ago.
No. I have changed my mind regarding this claim and would like a refund.
Customer: replied 8 months ago.
I have very dissatisfied with your business practices.
Customer: replied 8 months ago.
What about my 5.00 refund?