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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a amazon account haven't used in while don't no pass

Customer Question

I have a amazon account haven't used in while don't no pass word tried to reset didn't receive email and I'm dining this on my new kindle
JA: What's the make/model of your device? How old is it?
Customer: My fire 2 and I got it back in July for my birthday does that sound right on make
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Well I have tried to reset password ***** err real times and no email was sent either time so I just gave up
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not that I no of thanks
Submitted: 7 months ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 7 months ago.

Hi my name is ***** ***** Dr.Fix-It , Your online expert ready to assist you...

Can you access your Amazon account from your computer?

Are you sure of the email used to create / access your Amazon account & do you still have access to this original email?

Have you checked you junk email folder to see if possibly being sent there instead?

Let me know and will do my best to resolve the matter, thanks.