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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1857
Experience:  Kindle Expert and PC Technician
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I have an old Kindle and recently purchased a new Kindle

Customer Question

I have an old Kindle and recently purchased a new Kindle Paperwhite. Unable to connect to WI-FI. Can you provide advice?
JA: What's the make/model of your device? How old is it?
Customer: Kindle Paperwhite, purchased in December, 2016. Does that help?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We are unable to recall correct password ***** access.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: E-Readers
Expert:  Thomas replied 7 months ago.

Hi! My name is ***** ***** I'm happy to help!

Typically the default wifi password ***** ***** a sticker on the bottom of your wireless router. Can you try this password ***** see if it works? It may be called 'password', 'passphrase', or 'security key'.