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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Kindle is 2 years old now and it is frozen. I looked on

Customer Question

My Kindle is 2 years old now and it is frozen. I looked on search for repair centers and after driving all over the DFW area, those 3 were closed and out of business. Getting a new one is not the issue, getting all my Christmas photos out of this one is the issue. Can you help?
JA: What's the make/model of your device? How old is it?
Customer: I gave you the age and where do I find a model number?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It is going on a week now and ATT told me to tap olnce, wait a while and tap twice on the screen. That only brings up the opening page of a new game and that is all.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: E-Readers
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Do you have a computer of your own? if so, you *might* be able to recover the pictures off it yourself.

Expert:  Russell H. replied 8 months ago.

Let me know, and I will advise you further as to specifics.