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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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On Mon., Jan 2 I ordered a book for my kindle and it didn't

Customer Question

On Mon., Jan 2 I ordered a book for my kindle and it didn't appear on my devise. I recently changed carriers. I attempted to change carrier name and password ***** my device but was not successful. What now??
JA: What's the make/model of your device? How old is it?
Customer: It is app.5years old. I don't have the make/model number. The kindle is frozen on the page "enter Wi-Fi Network".
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Monday, January 2, 2017.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I have tried to enter Wi-Fi network on the device. I cannot get the cursor to move down to the password.
Submitted: 7 months ago.
Category: E-Readers
Expert:  Cris replied 7 months ago.

Hi there, I am Cris and will be glad to assist you.

When you say you tried to enter WiFi, is the WiFi network appearing on the list? Then you select and your prompted for password?