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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this. Try these steps on your Kindle>
1. Go to the wireless menu2. Select Wi-Fi from the menu.3. Ensure Wireless Networking switch is in the on position.A list of networks will appear. You may have to wait a moment as your Kindledetects networks in range. If your network doesn't appear tap the tick box next toWireless Networking off and on to refresh the list.4. Tap the name of your home wifi network. On the screen prompting you to
enter a password, select Forget.
Then on your Kindle>
>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
did that work for you?