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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I just received a new Kindle, my 6th, and I cannot access

Customer Question

I just received a new Kindle, my 6th, and I cannot access the Kindle Store to order a new book. Also, the book I was reading on my old Kindle is marked "queued" and I can't open it. Help
Submitted: 6 months ago.
Category: E-Readers
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

1. check that you are connected to your WiFi. That's first and foremost a possible cause of your question's problems.

2. Is the new Kindle registered to your account, also?