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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I need help with Kindle fire, brand new Kindle Fire 7, Just

Customer Question

I need help with Kindle fire
JA: What's the make/model of your device? How old is it?
Customer: brand new Kindle Fire 7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just trying to set it up. I tried to enter my amazon password ***** it does not like it.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no thanks
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Did you connect the kindle to Wi-Fi / wireless yet?

Is it asking for the Amazon ID / account password? Or the Wi-Fi / wireless password? etc.?

What's the make / model of your internet modem / router device?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,