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Cory, Technician
Category: E-Readers
Satisfied Customers: 3431
Experience:  E-Reader Expert
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I just ordered a new book for my kindle ( Child's The

Customer Question

I just ordered a new book for my kindle (Lee Child's The Affair) it is missing many pages! Have no idea how it happened?
JA: What's the make/model of your device? How old is it?
Customer: No idea as to make and model. Must be at least 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now. I tried rebooting the kindle and reloading the book. Neither was successful
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Nope
Submitted: 6 months ago.
Category: E-Readers
Expert:  Cory replied 6 months ago.

Welcome, I am Cory. Thank you for asking your question today.

This can be caused by a glitch in the firmware.

To reset this glitch, please press in and hold the power button/on switch for 40 seconds to reset it.

Please let me know if it is working after you do this.

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