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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36777
Experience:  Avid repairer and trouble shooter of E-Readers
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I have a 1st generation Fie Stick. What is the warranty

Customer Question

I have a 1st generation Fie Stick. What is the warranty length?
JA: What's the make/model of your device? How old is it?
Customer: Amazon Model W87CUN
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has dropped wifi connection almost from inception, however restoring factory resets always corrected the problem. Now restoring the factory resets does not help. I have a new fire stick that has no problem accessing the wifi network, so I must conclude it is a problem with my old fire stick.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: E-Readers
Expert:  info tech replied 7 months ago.



How did you restore factory resets?your procedure please?


Customer: replied 7 months ago.
used both menu and remote key methods. Also recycled power to unit.
Expert:  info tech replied 7 months ago.

Please do this below

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again



Customer: replied 7 months ago.
A Fire Stick remote has no indicated on-off switch. Which key do you think is on-off? I tried both the center of the selector, and the home keys to no avail.
Expert:  info tech replied 7 months ago.

Does it have a sliding or push button on\off switch?

Customer: replied 7 months ago.
Expert:  info tech replied 7 months ago.

So what type of on\off switch is it please??

Expert:  info tech replied 7 months ago.

No is not helpful. for me to check this out because its a first generation could take forever

Customer: replied 7 months ago.
The upper part of the remote has a center button surrounded by a ring for navigating in 4 directions. Below are 6 keys for play/pause, fast forward, fast back, home, return, and a one showing three horizontal bars, none of which features an on/off option.
Expert:  Richard replied 7 months ago.

Hi there and welcome

The warranty length is 1 year for the Fire Stick

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you