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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I connected the kindle to my laptop and all folders are

Customer Question

I connected the kindle to my laptop and all folders are empty
JA: What's the make/model of your device? How old is it?
Customer: Fire 5th Generation Just bought it over Christmas
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been trying since yesterday. I tried restarting bought laptop and ereader
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I would like to know how to transfer books from documents to kindle app That is what I was actually trying to get done.
Submitted: 7 months ago.
Category: E-Readers
Expert:  Cris replied 7 months ago.

Hi, thanks for using I am Cris and will be glad to assist you.

Are you trying to copy over PDF books to your Kindle?

Customer: replied 7 months ago.
They are in mobi format
Expert:  Cris replied 7 months ago.

Can I offer remote support so I can look into your issue?