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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17675
Experience:  Over 16 years experience installing and repairing electronics.
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It's been four days since I ordered new books - and I

Customer Question

It's been four days since I ordered new books - and I haven't received them from my library. Why does it tke so long?
JA: What's the make/model of your device? How old is it?
Customer: just got it this past year - Paperwhite don't know make or model. It hasn't taken this long before. By the way,
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Pearl, it has taken a day or two since I first got it. Troubleshooting? I don't know what else to do except turn the darn thing on each day to see if the new books I have ordered have come thru.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: yes - I have 25 pages of books read on my kindle - can I erase them?
Submitted: 7 months ago.
Category: E-Readers
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

Did you connect to wireless and sync so that it could download to your device?

Expert:  Pete replied 7 months ago.

If that doesn't work, you can always download it again from the cloud/archives. You can also send it to your device again from by clicking/tapping on the box to the left of the title.

Expert:  Pete replied 7 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.