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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am trying to connect to the Wi-Fi network "DVW3201B23". I

Customer Question

I am trying to connect to the Wi-Fi network "DVW3201B23". I can not find my password. I need to reset that? thanks
JA: What's the make/model of your device? How old is it?
Customer: A Kindle Paperwhite that I got f rom amazon Prime yesterday
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried to set it up yesterday. Tried passwords that I have used for my Ipad (Apple) and my DELL desktop....Nothing I find works for this device. Can I set a new password?
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No Thanks
Submitted: 7 months ago.
Category: E-Readers
Expert:  Randy Boman replied 7 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.

Customer: replied 7 months ago.
Thanks you !
Expert:  Randy Boman replied 7 months ago.

please resend your payment info.

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