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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38178
Experience:  Troubleshoot issues with E-readers.
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My paperwhite is refusing to rtuern pages, Amazon kindle

Customer Question

My paperwhite is refusing to rtuern pages
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Amazon kindle paperwhite approx. 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Three days, Turning it off and on, Recharging battery
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Have you tried refreshing your Kindle with the following step:

- Press and hold the power on / off button on your Kindle for about 30 seconds, then turn it back on and check.

- Does it let you go to menu / settings on your kindle?

- If needed, can you tap on Menu (which is the 3-bar icon or 3-dot icon) at the top, then tap on Settings, then tap on Menu again, then select option Reset Device, then select Yes to confirm, and continue.

; If needed, please click on the website below for video instructions:

https://www.youtube.com/watch?v=HKHrTqugxQc

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,