How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14905
Experience:  E-Reader Expert
18621325
Type Your E-Readers Question Here...
info tech is online now
A new question is answered every 9 seconds

The font on the Kindle Fire for all books is grey instead of

Customer Question

The font on the Kindle Fire for all books is grey instead of black. How do I fix it?
JA: What's the make/model of your device? How old is it?
Customer: Band new Fire bought for Christmas
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a week. We changed the Color to white, green, sepia, black. It works, but black is not black. It's grey.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: E-Readers
Expert:  info tech replied 8 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again

Regards

Anthony

Expert:  info tech replied 8 months ago.

Do you need any more help please?

Expert:  info tech replied 8 months ago.

Do you need anymore help with this please?

If you do please let me know, if you are now OK could you please rate the info positively 3 to 5 stars with the rating bar of stars at the top of the page, I am an independent technician I only receive credit from the site when you rate me favorably thank you.

Anthony