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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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On my new Kindle, i cannot get any light on the screen, I

Customer Question

on my new Kindle, i cannot get any light on the screen
JA: What's the make/model of your device? How old is it?
Customer: I just receivied 2 days ago from Amazon, It cost 79.95
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I received it. I canot find a place to set up volume, light, etc. There are no switches on machine except on/off
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: E-Readers
Expert:  Aric replied 8 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 8 months ago.

Is this a Kindle Fire, or a Paperwhite?