How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 17334
Experience:  Over 16 years experience installing and repairing electronics.
30970729
Type Your E-Readers Question Here...
Pete is online now
A new question is answered every 9 seconds

I am wondering how I return my Kobo Glo HD bought Aug 2016

Customer Question

Hi I am wondering how I return my Kobo Glo HD bought Aug 2016 and the connection on the reader is loose and won't take the charger.
JA: What's the make/model of your device? How old is it?
Customer: KOBO GLO HD bought Aug 2016.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: the only way to charge it is to move it around and sometimes it goes in and then we have to put a pencil or pen underneath the wire close to the reader
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No thats the only issue
Submitted: 6 months ago.
Category: E-Readers
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

To arrange a return of your Kobo Glo HD, please fill in the following online form:

https://kobo.frontlinesvc.com/app/ask_CAform_T/session/L3RpbWUvMTQ4MzU1OTEwOS9zaWQvU1NwT2hTN24%3D

--------------------
Happy New Year!
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------