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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 24941
Experience:  Nook, kindle & ipad expert
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Now I ca n't open my nook

Customer Question

Now I ca n't open my nook
Submitted: 7 months ago.
Category: E-Readers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan