How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9708
Experience:  E-Reader Technician
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

I have an Amazone Fire tablet and set up a parental default

Customer Question

I have an Amazone Fire tablet and set up a parental default but can't remember the password. Please help. Thank you.
JA: What's the make/model of your device? How old is it?
Customer: Fire 5th generation which I purchased at Target a week ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: serial #Goko H404 6475 004k
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no, I just need parental controls to allow for kid utube channel only and no safari. only netflex and kids utube.
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

To unlock and reset your Kindle, Paperwhite or Fire:

1. On a Kindle Fire (any model) attempt to enter a password—any string of characters will do—five times in a row. After the fifth failed attempt, you’ll be prompted to reset the Fire without having to go through the menus as described above.

2. On a regular Kindle, Kindle Touch or Paperwhite, reset your Kindle by entering “111222777″ as the parental controls / screen lock password.

Please reply and let me know if you need any other assistance.

Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.

Thank you very much!

Customer: replied 6 months ago.
I tried 5 times and am being told to reset my Fire to factory default. how do I do that please?
Expert:  Randy Boman replied 6 months ago.

>choose reset.

Customer: replied 6 months ago.
Can spending $20 on device that cost me $39. please help me reset the password. That's all I need.
Expert:  Randy Boman replied 6 months ago.

press and hold the power switch for 40 seconds, then release.

Customer: replied 6 months ago.
No thank you. This has been no help whatsoever. I will have my IT people at work help me and please refund my $5.