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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I purchased a Kindle about 6 year ago and have not used it

Customer Question

I purchased a Kindle about 6 year ago and have not used it for a few years. I am now trying to use it and have had trouble . I decided to erase everyting on the tablet, what do I do now
JA: What's the make/model of your device? How old is it?
Customer: I believe the model # is sn do1eaoao21870440
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I try to reregister and it keeps telling me I am not on the web and I know I am
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I need help
Submitted: 6 months ago.
Category: E-Readers
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 months ago.

Can you please look in the kindle settings menu for the current software version and tell me what that shows?