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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14651
Experience:  E-Reader Expert
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My kindle is not charging, i bought it 2010, for the last

Customer Question

my kindle is not charging
JA: What's the make/model of your device? How old is it?
Customer: i bought it 2010
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for the last few weeks it s been telling me the battery is low so i ve been plugging it with the charger but the green light is not going on
JA: Anything else you want the eReader expert to know before I connect you?
Customer: i;ve tried a different cos\arger to no avail
Submitted: 6 months ago.
Category: E-Readers
Expert:  info tech replied 6 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again

Regards

Anthony

Expert:  info tech replied 6 months ago.

How is this working out please?please reply below

Expert:  info tech replied 6 months ago.

Do you need any more help with this please?

Anthony

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