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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37458
Experience:  Troubleshoot issues with E-readers.
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Why will my new kindle not accept my email and old password?

Customer Question

Why will my new kindle not accept my email and old password?
JA: What's the make/model of your device? How old is it?
Customer: over five years old. Just before Christmas it stopped charging..
JA: How long has this been going on? What troubleshooting have you tried?
Customer: email address is***@******.***, password ***** *****'s Kindle, I bought a new machine with the belief I could get my unread books back..
JA: Anything else you want the eReader expert to know before I connect you?
Customer: That's it. I did try to find a brick and mortar place to repair my original but amazon/kindle online said it was to old to replace batteries..
Submitted: 6 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Please click on the Amazon website below:

https://www.amazon.com/password

, then there, enter your email address, then click on Continue, and follow the instructions there in order to fix / reset your Amazon account password.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,