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Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17987
Experience:  Vice President of an Electronics Repair Company
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I forgot my password for my amazon account: ***************

Customer Question

I forgot my password ***** my amazon account : *************** JA: What's the make/model of your device? How old is it? Customer: brand new kindle oasis JA: How long has this been going on? What troubleshooting have you tried? Customer: I try to create a new account quite my email address but Amazon told me that i already got one at this email address JA: Anything else you want the eReader expert to know before I connect you? Customer: not really beside my password

Submitted: 8 months ago.
Category: E-Readers
Expert:  Steve G. replied 8 months ago.

Hi. I'm Steve and I will be assisting you today. I've been here since 2005.

*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.

Go to and click on Forgot Password.

Follow the prompts to recover your password.

I'll be here if you need further help.

Expert:  Steve G. replied 8 months ago.

Hi there. Did you give my suggestion a try?

Let me know.