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Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17987
Experience:  Vice President of an Electronics Repair Company
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I just got my fourth Kindle and started to set it up and it

Customer Question

I just got my fourth Kindle and started to set it up and it is in another language! I wanted to reset it and after pushing button for 45 seconds it does not let me reset to english - it goes back to the other language. any suggestions, or do I have to send it back?
JA: What's the make/model of your device? How old is it?
Customer: Brand new at Christmas and it is the Kindle paper....sorry, drawing a blank
JA: How long has this been going on? What troubleshooting have you tried?
Customer: from the first set up I tried, since I could not get it to english I haven't tried anything except resetting by pushing reset button 45 seconds
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no that's it;
Submitted: 9 months ago.
Category: E-Readers
Expert:  Steve G. replied 9 months ago.

Hi. I'm Steve and I will be assisting you today. I've been here since 2005.

*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.

Since you can't read the language that the Kindle is already in, we can do it by counting the menu items. So here is how to do it.

From the Home Screen
- Menu (three lines in upper right corner)
- 2nd from the bot***** *****sting (Settings)
- 4th Listing (Device Options)
- 5th Listing (Language and Dictionaries)
- 1st Listing (Language)


The Kindle will reboot.

Give that a try and let me know.


Customer: replied 9 months ago.
I got to wi-Fi page some how - still in other language.
Expert:  Steve G. replied 9 months ago.

Can you try again. This always works.

Expert:  Steve G. replied 9 months ago.

I can't do a phone call. I'm sorry. I mentioned it in my opening dialog.

Customer: replied 9 months ago.
Steve, I recd your message but now I can't move paper kindle in any way, it is locked on wi-fi page in spanish language
and also I have to leave house. can we set up phone call for later? or tomorrow?
Expert:  Steve G. replied 9 months ago.

Just press and hold the power button for 30 seconds to unlock the Kindle.

Then try my solution again.


Customer: replied 9 months ago.
Steve, I am home and available to work with you now and I would prefer a phone call at this time, if you can call me at this time. I have tried your suggestion again and have not gotten a resolution on the problem. What shall we try now? Mary,
Customer: replied 9 months ago.
Expert:  Steve G. replied 9 months ago.

I am unable to call. Another expert will call you.