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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Ok.....received a DO1100 as a box, charger, etc.

Customer Question

ok.....received a DO1100 as a box, charger, etc.
JA: What's the make/model of your device? How old is it?
Customer: have no idea
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i finally got the password ***** to open up but have no idea if there is a password ***** not
JA: Anything else you want the eReader expert to know before I connect you?
Customer: i just want to know how to access its functions and reset it if possible so we can register it and begin using it
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

To unlock and reset your Kindle, Paperwhite or Fire:

1. On a Kindle Fire (any model) attempt to enter a password—any string of characters will do—five times in a row. After the fifth failed attempt, you’ll be prompted to reset the Fire without having to go through the menus as described above.

Expert:  Randy Boman replied 6 months ago.

did that work for you?