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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have completely charged my nook, I have not used it for

Customer Question

I have completely charged my nook, I have not used it for about two years and I can not get to show anything except that it is 99% charged. What do I do now?
JA: What's the make/model of your device? How old is it?
Customer: model # BNTV600
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not used it for about two years so I got it out to today to download a book for book club and it doesn't do anything except show it is 99% charged
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I can't turn it off
Submitted: 8 months ago.
Category: E-Readers
Expert:  Randy Boman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

This may be caused by a glitch in the firmware and can be removed by a forced restart.

Try these steps please.

Press and hold the power button down for 20 seconds please.

Let me know if this does not work and we can try another solution.

Expert:  Randy Boman replied 8 months ago.

Did that work?