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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38161
Experience:  Troubleshoot issues with E-readers.
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I now have a second kindle and I am having difficulty

Customer Question

I now have a second kindle and I am having difficulty registering it
JA: What's the make/model of your device? How old is it?
Customer: sorry I do know the model but it is several years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: the new one is several days old. I am having difficulty with login detail or password. can you tell me what I have used in the past
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Please click on the Amazon website below:

https://www.amazon.com/password

, then there, enter your email address, then click on Continue. Then follow the instructions there in order to reset your Amazon account password.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 9 months ago.

Note: If you do not have an Amazon account yet, then click on the Amazon website below:

https://www.amazon.com/manageyourkindle

, then there, you can create an Amazon account.

- Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 9 months ago.

Hi,

How are you? It's been a few days. Do you still need help with your Kindle issue and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,