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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I can't finish registering. Also, my Kindle Fire HDX freezes

Customer Question

I can't finish registering. Also, my Kindle Fire HDX freezes after 3-5 minutes/ I have connected with 4 techs and they can't help me.
JA: What's the make/model of your device? How old is it?
Customer: Mu Kindle Fire is about 2 years old. My Ereader is new. not even registered yet.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Kindle Fire HDX has been inoperable for 4 months. No tech has been able
JA: Anything else you want the eReader expert to know before I connect you?
Customer: to fix it.
Submitted: 8 months ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 8 months ago.

Hi my name is ***** ***** Dr.Fix-It , Your online expert eady to assist you..

Please first plug in your Kindle Fire and while still plugged in after few minutes try a basic reset / restart per steps below:


  • Press and hold the Power button for a full 45 seconds.
  • If your device restarts automatically before 45 seconds has passed, release the Power button.
  • If your device does not automatically restart after 45 seconds, press the Power button to turn it on.


If still have an issue please provide detailed information in reply box below or can accept offer to get phone call instead if would be easieir for you.

Please give it a try and let me know if have any questions along the way with a reply....only rate my answer ok, great, or EXCELLENT after we have worked on the issue together to your satisfaction. Bonuses are welcomed & appreciated. I look forward to any future inquires as well, Thank You