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I'm sorry about the issue. What's the make / model of your internet modem / router device?
Can you press and hold the power on / off button on your Kindle Fire for about 30 seconds, then turn it back on. Then swipe down from the top, then tap on the option Wi-Fi or Wireless, then tap on your Wi-Fi / wireless network name, and connect, then what happens? Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,