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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Kindle will not conect to the internet, Kindle fire about

Customer Question

My Kindle will not conect to the internet
JA: What's the make/model of your device? How old is it?
Customer: Kindle fire about 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now. In the upper right corner my battery show 99%. The symbol just to to left is 4 curved lines with a small x at the bottom.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 7 months ago.
Hi my name is ***** ***** Dr.Fix-It , Your online expert eady to assist you.. Please first try a basic reset / restart:`
  • Press and hold the Power button for a full 45 seconds.
  • If your device restarts automatically before 45 seconds has passed, release the Power button.
  • If your device does not automatically restart after 45 seconds, press the Power button to turn it on.
`Then check to see if still have an X next to the wireless waves symbol mentioned? If still not connecting, please verify the wireless option is turned on and have your home WIFI wireless network selected: `
  1. Swipe down from the top of the screen, and then tap Wi-Fi.
  2. Tap the switch next to Wi-Fi to turn it on.
  3. Tap a network to connect to it. If you see a lock icon, a network password ***** ***** Enter the Wi-Fi network password, and then tap Connect.
` Please give it a try and let me know if have any questions along the way with a reply....only rate my answer ok, great, or EXCELLENT after we have worked on the issue together to your satisfaction. Bonuses are welcomed & appreciated. I look forward to any future inquires as well, Thank You