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I'm sorry about the issue. Have you tried pushing & holding the Power On / Off button on your Kindle for about 30 seconds, then turn it back on and check?
Is there anything on the kindle's screen?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
If needed, please connect the Kindle to a computer, if you have one, in order to charge the kindle through the computer.
- Then press and hold the Power on / off button on your kindle hard for about 60 seconds this time, then turn it back on and check.