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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37855
Experience:  Troubleshoot issues with E-readers.
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= error message comes up that instructs to delete the book I

Customer Question

= error message comes up that instructs to delete the book I was reading and to download it from the Cloud. How is this done?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: It is a Kindle paperwhite
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened after buying another book. I don't know how to troubleshoot.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.


I'm sorry about the issue. Please try the following:

Solution #1:

- Press and hold the Power on / off button on your Kindle for about 30 seconds, then turn it back on and check.

Solution #2:

- If that does not work, tap and hold on a problematic book, then tap on the option to delete / remove it for now.

, then sign in your Amazon account at the website below:

, then click on the Action icon of that book, then select the Deliver option, then select your kindle device, then select Deliver, and check.

Solution #3:


Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,