E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

My granddaughter dropped her kindle on its face and it is

Customer Question
cracked. How can we...
My granddaughter dropped her kindle on its face and it is cracked. How can we fix it?
JA: What's the make/model of your device? How old is it?
Customer: about 3 yrs ols. Where can I find the model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none. She just dropped it yesterday.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 6 minutes by:
12/26/2016
Electronics Technician: Nathan, Technician replied 11 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,494
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 11 months ago

Do you know if it is a color model (kindle fire) or a black and white (paperwhite)?

Is it the screen that is cracked, or the frame/case?

Is it turning on still?

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
It is a Kindle Fire 8.9 model, it turns on. Can we get a new screen? The screen is cracked
Electronics Technician: Nathan, Technician replied 11 months ago

Thank you for confirming.

It is possible to replace the screen, but usually not practical. The cost of a new display panel plus the digitizer (touch sensor) that would be required, and the labor to replace it, will end up costing twice as much as a new kindle would: http://amzn.to/2i0qrpT

You would be better off to replace it with a new model with a fresh warranty.

When you receive your replacement kindle, once it is registered and connected to wifi, all of your existing books/purchases will sync to the new kindle, so you won’t lose any of the content you’ve previously purchased.

If you prefer to have it repaired though I can help you with repair options to send it in.

My apologies for the news,

Nathan

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Ask Your Own E-Readers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,494
26,494 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,378 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Kindle is frozen on the software update screen. it has been
Kindle is frozen on the software update screen. it has been this way two days. i have tried holding the power button on for various times. Nothing works. It wont shut down or start up … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
I need a password for wifi. How do I do that. The ones I
I need a password ***** wifi. How do I do that. The ones I have tried do not work. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My Kindle is jammed at 1:01. It's a Kindle fire about 5
Since last night at 1 I tried to reboot several times ,then plugged in,but did't it do it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I just got a Kindle Keyboard as a gift. I.m trying to
I just got a Kindle Keyboard as a gift. I.m trying to register it and it will not register.. All I get is a message that it cannot be registered at this time and that I should restart the reader and t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I would like to pipe my audio book thru my car stereo. ho.
I would like to pipe my audio book thru my car stereo. ho … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
I received a kindle paperwhite, brand new, years ago and
I received a kindle paperwhite, brand new, years ago and never used it. Now I've charged the battery and am in the process of registering it to my Amazon account. The same message keeps popping up on … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
Problem with charging on a kindle fire that is less that 30
Problem with charging on a kindle fire that is less that 30 day old. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
How do I enlarge the font on my Kindle Fire 8? I just
How do I enlarge the font on my Kindle Fire 8? JA: What's the make/model of your device? How old is it? Customer: I just purchased it yesterday. Kindle Fire 8. JA: How long has this been going on? Wha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
After reaching 94% in my most recent book, my kindle posted
After reaching 94% in my most recent book, my kindle posted that the item I was reading had been removed and is no longer available. I went back to several other selections and the same message appear… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I need help with my amazon fire tablet. I DON'T KNOW IF YOU
i DON'T KNOW IF THIS IS WHAT YOU WANT BUT ON THE CASE IS … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
My kindle paperwhite does not respond to touch. Do I need to
my kindle paperwhite does not respond to touch. Do I need to buy a new one? and if so: 1. I live in Brazil, can it be sent to me here and 2. will my library be automatically transferred to the new uni… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Can you recover my ID # and password?? Kindle/paperwhite
Can you recover my ID # and password?? JA: What's the make/model of your device? How old is it? Customer: Kindle/paperwhite 5.9.2 JA: How long has this been going on? What troubleshooting have you tri… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
How do I open my kindle fire? Fire HD8. I have had FireHD8
I have had FireHD8 for several weeks but have not been able to use it as I am not very computer literate. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
I have lost my 3g connection I have tried restarting with no
I have lost my 3g connection I have tried restarting with no success and when I go into settings and select Wireless a number of choices come up but none are 3g or my home wireless wiifi When I tried … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
My paperwhite is fully charged but nothing happens when I
my paperwhite is fully charged but nothing happens when I swipe it to start it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
How do I change my credit card number on file. One moment
Only a week. My credit card was hacked and I have a new card. On Kindle I have one subscription that bills to the card I canceled. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Having trouble charging. Seems like the charging port is
Having trouble charging. Seems like the charging port is loose or the charger is not fitting in the hole properly. This is an old Kindle from Amazon. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I'm having problems logging in and have forgotten my
I'm having problems logging in and have forgotten my password … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x